You may request a change-of-mind return within 14 calendar days after receiving your item.

For a change-of-mind return, the buyer is responsible for the return shipping cost. Contact us before sending the item back so that we can provide the correct return instructions.

An item returned for this reason should be in a condition suitable for return. It should not have been used, altered, or damaged after delivery. Please include its original labels, accessories, components, and packaging where applicable. Reasonable inspection does not, by itself, make an item ineligible for return.

We will inspect a returned item before confirming the refund. Any assessment of its condition will be made in accordance with applicable law.

Sale and promotional items are not eligible for change-of-mind returns or exchanges.

This condition does not remove any remedy for an item that is damaged, defective, incorrect, or materially different from its description, or any right that cannot be excluded under applicable law.

Some sealed beauty, personal care, and hygiene-related items may be unsuitable for a change-of-mind return after their protective seal has been broken. This applies where the product’s nature and applicable law permit such a restriction.

Any applicable hygiene-related return restriction is stated on the product page before purchase. Opening an outer delivery parcel does not, by itself, mean that a product’s protective seal has been broken.

You may still contact us about a beauty or personal care item that arrives damaged, defective, incorrect, or materially different from its description.

Please contact us within 30 calendar days after receiving an item if it:

• arrives damaged;
• has a defect or verified quality issue;
• is materially different from its description;
• is not the item ordered; or
• is missing an included component or accessory.

Include your order number and explain the issue. We may ask for photographs or other information reasonably needed to review your request. Where practical, please keep the item and packaging until we have completed that review.

Depending on the circumstances, we may provide a missing component or arrange a return, replacement, exchange, or refund. If we verify a product issue and ask you to return the item, we will cover the applicable return shipping cost in accordance with our instructions.

The 30-day reporting period does not limit any non-waivable statutory right or remedy.

Contact us through the website’s online contact option or at [email protected]. Include your order number, the item concerned, and the reason for the request.

Please wait for our instructions before posting an item back. We will provide the appropriate return address and explain the next steps. A parcel sent without return instructions may be delayed or may not reach the correct return location.

Returned items are subject to inspection. We will tell you the outcome after reviewing the item and the available information.

If tracking shows “Delivered” but you cannot find the parcel, contact us within 24 hours after the delivery status appears.

Provide your order number, tracking details, and available evidence that the parcel was not received. We may ask you to confirm the address and check with household members, building management, the carrier, or a local pickup point.

After reviewing the available evidence, we will determine whether to arrange a replacement shipment or issue a refund, depending on the circumstances. This reporting procedure does not remove any right that cannot be excluded under applicable law.

If a parcel is refused and returned to us, we will review the applicable refund after receiving and checking it. Original shipping charges are not refundable except where required by applicable law.

If a parcel is returned because of an incorrect address, refusal, failure to collect it, or another issue attributable to the recipient, related shipping or handling costs may be the buyer’s responsibility where permitted by applicable law.

After we receive and inspect an approved return, we will process the refund within 3–5 business days.

If a refund is approved without requiring an item to be returned, we will process it within 3–5 business days after confirming the resolution, unless applicable law requires otherwise.

Refunds are generally sent to the original payment method. The time it takes for the funds to appear may depend on the payment provider or financial institution.

We may refuse a discretionary return, exchange, replacement, or refund where there is reasonable evidence of excessive wear, improper use, intentional damage, false information, fraud, or abuse of the return process.

This does not limit a non-waivable legal right or a remedy for a verified product issue.

For help with a return, contact [email protected].