Orders are generally processed within 1–2 business days after an order is placed and payment is confirmed.

Processing may include order review, preparing and packing the items, and handing the parcel to a shipping provider. Business days exclude weekends and applicable holidays.

Estimated transit time is 7–20 business days after shipment. Processing time is separate and should be added to this estimate.

Actual transit time may vary because of the destination, customs procedures, weather, holidays, or shipping-provider operations. We will provide tracking information when it is available. Tracking may take time to update after the parcel is handed over.

Available delivery destinations, shipping options, and shipping charges are shown during checkout. Please review these details before completing your order.

Items from one order may be sent in separate parcels and arrive on different dates. Where separate tracking details are available, we will provide them.

If part of your order seems to be missing, check whether another parcel is still in transit. If all expected parcels have arrived and an item or included component is missing, contact us at [email protected] with your order number.

Please check that your shipping address and contact details are accurate before checkout. If you notice an error after ordering, contact us as soon as possible. An address change cannot be guaranteed once processing or shipment has begun.

International deliveries may be subject to customs duties, import taxes, or other charges. Unless expressly included or stated otherwise at checkout, these charges may be the recipient’s responsibility. Customs procedures may also affect delivery time.

If we learn that an order cannot be shipped within the promised timeframe, we will notify you and provide an updated shipping estimate when available. Where required by applicable law, we will offer the option to agree to the delay or cancel the unshipped item for a prompt refund.

If an item cannot be supplied, we will contact you about the available resolution. We will not substitute another product without your agreement.

If tracking shows “Delivered” but you cannot find the parcel, contact us within 24 hours after that status appears. Include your order number, tracking details, and any available evidence of non-receipt.

We may ask you to check with the carrier, household members, building management, or a local pickup point. After reviewing the circumstances, we will determine the appropriate resolution.

A parcel may be returned because of an incorrect address, refusal, failed delivery, or failure to collect it. We will review the circumstances and explain the available refund or reshipment options.

Where permitted by applicable law, costs arising from an issue attributable to the recipient may be the buyer’s responsibility.

For a shipping question, contact us through the website or at [email protected].